Connection to Gateway Timed Out - Identity Collector

Ashish_Shah2 — Fri, 29 May 2020 07:19:26 GMT

Hi All,

I have recently deployed Identity Collector on Win2016 server for one of our client and have started adding Gateway's.

Server with Identity Collector can successfully communicate with AD, but i after i added Gateway initially it came back saying successfully connected but then intermittently it keep sending "Gateway Connection Timed Out" error message and added Gateway turns Red symbolising connection has lost.

Error message refer to sk113021 but cannot search that SK as i believe it might be CP Internal.

Can someone please help or guide me to correct direction on what issue could be. Any help is much appreciated.

Regards,

Ashish

Re: Connection to Gateway Timed Out - Identity Collector

PhoneBoy — Sun, 31 May 2020 05:15:55 GMT

It's not internal.
The direct link is: https://supportcenter.checkpoint.com/supportcenter/portal?eventSubmit_doGoviewsolutiondetails=&solutionid=sk113021

topic Re: Connection to Gateway Timed Out - Identity Collector in Firewall and Security Management

Connection to Gateway Timed Out - Identity Collector

Re: Connection to Gateway Timed Out - Identity Collector