topic Re: Fingerprint authentication issue in Firewall and Security Management

Fingerprint authentication issue

Stelios — Fri, 26 Jun 2020 18:09:56 GMT

I upgrade the GW from r77.30 to r80.10 using upgrade tools (CCSE - Lab) and the smartconsole find different fingerprint.

The issue remains even if I reset the key from webGui.

Any thoughts?

Thank you.

Re: Fingerprint authentication issue

PhoneBoy — Fri, 26 Jun 2020 20:04:04 GMT

How precisely did you verify this?
Note that a new version of SmartConsole won't recognize fingerprints that were "approved" in previous versions.
That means: first time you connect, you will always get the fingerprint prompt.
In any case, this is expected behavior.

Re: Fingerprint authentication issue

Stelios — Sat, 27 Jun 2020 11:36:52 GMT

There is any solution to fix this? I can't sign in to smart console at the moment.

Re: Fingerprint authentication issue

PhoneBoy — Sun, 28 Jun 2020 00:04:00 GMT

Screenshots of exactly what you're seeing would help.