topic Re: users facing issue during Microsoft Teams call in Firewall and Security Management

users facing issue during Microsoft Teams call

Prime — Mon, 20 Jul 2020 07:47:09 GMT

We are facing 0365 teams call disconnection and poor call quality in internal network.Any cp recommendation settignd to have good quality call experience from internal network and best practices.

Re: users facing issue during Microsoft Teams call

Harish_Sankaran — Mon, 20 Jul 2020 08:04:06 GMT

Hii,

Could you please confirm have you added access control policy in the firewall.?

Re: users facing issue during Microsoft Teams call

Harish_Sankaran — Mon, 20 Jul 2020 08:28:42 GMT

Hi,

https://sc1.checkpoint.com/documents/R80.20_GA/WebAdminGuides/EN/CP_R80.20_SecurityManagement_AdminGuide/html_frameset.htm

Please follow link to create layered policy.

Re: users facing issue during Microsoft Teams call

Prime — Mon, 20 Jul 2020 09:05:20 GMT

Yes,its already configured.

Re: users facing issue during Microsoft Teams call

Prime — Mon, 20 Jul 2020 09:09:12 GMT

For 0365 traffic, we’ve allowed both from Security Policy and Application & URL Filtering.

Re: users facing issue during Microsoft Teams call

Prime — Mon, 20 Jul 2020 09:09:34 GMT

Still facing the issue

Re: users facing issue during Microsoft Teams call

HristoGrigorov — Mon, 20 Jul 2020 09:27:01 GMT

Skype for Business Online and Microsoft Teams

Re: users facing issue during Microsoft Teams call

Prime — Wed, 22 Jul 2020 10:51:43 GMT

related to this case found the below Sk's for best practices related to O365 configuration.

1.sk112354 : How to allow Office365 services in Application Control

2.sk110679 : Application Control support for Office 365.

3. And a general outline for Office 365 as per sk112249.

> Microsoft Office 365 supported applications are assigned an additional category called "Microsoft Services" for ease of use in the Application Control rule base. This category includes all of the Microsoft related content, including Office 365 applications, Microsoft account, Outlook.com etc.

Since HTTPS Inspection is not enabled on my gateway it is recommended to enable it as per sk112354 for proper usage of Office 365 services.

Re: users facing issue during Microsoft Teams call

Cyber_Serge — Thu, 23 Jul 2020 03:30:24 GMT

curious to know if you are able to resolve the issue since we are facing similar issue. The MS Team Video call has poor quality on wired network, but are fine on wireless network (both network exit out through same Check Point gateway).

Re: users facing issue during Microsoft Teams call

Gregory_Smith — Tue, 20 Jul 2021 20:55:22 GMT

Ok, I thought this problem could only happen to us. We have the exact same issue, where MS Teams has issues while connected to wired and no issues when on wireless. Have you gained any further details to resolve this issue?

Re: users facing issue during Microsoft Teams call

mwas112 — Tue, 01 Feb 2022 08:44:00 GMT

TEAMS quality still an issue and its just sad that there is no clear cut solution to it. No clear way too to configure QoS specifically for TEAMS or general web conferencing services - feel like changing away from this solution altogether.

Re: users facing issue during Microsoft Teams call

Chris_Atkinson — Wed, 02 Feb 2022 01:15:30 GMT

Are you able to share the SR number of your TAC case for review?

There is insufficient detail provided here to isolate the problem to anything other than the connection type of the client.

Re: users facing issue during Microsoft Teams call

the_rock — Tue, 01 Feb 2022 14:23:36 GMT

Are there specific services (ports) impacted? You dont need to enable q0s specifically as a blade, it can be defined under actions, if you right click, then more and choose limit (you can use default ones or create your own).

Re: users facing issue during Microsoft Teams call

K_montalvo — Tue, 01 Feb 2022 20:50:44 GMT

Hello!

https://www.microsoft.com/en-us/download/details.aspx?id=103017

https://docs.microsoft.com/en-us/microsoft-365/enterprise/network-and-migration-planning?view=o365-worldwide#BestPractices

Also have you tried to schedule a meeting with Zoom just to confirm the issue is experience only with Teams?

The issue is with all internal networks or a specific one?

Re: users facing issue during Microsoft Teams call

genisis__ — Tue, 01 Feb 2022 21:12:22 GMT

Interesting we had the same issue. It got that bad we ended up having internet points at offices just to allow outbound teams traffic.