topic Re: SmartConsole throws message "multiple points" with no content in Firewall & Security Management

SmartConsole throws message "multiple points" with no content

Arne_Boettger — Tue, 29 Sep 2026 14:48:58 GMT

Hello,

yesterday my SmartConsole threw the following message at me during a Global Policy Assignment:

However, today, multiple colleagues got the same message when no Global Policy was assigned. SmartConsole logs show:

(ERROR) AccessCtrlPlg.Views.RuleStandardActionsViewModel - Current layer id is empty, can't load layers section in action context menu

Has anyone else encountered this? We are using R82 SmartConsole 82.0.9800.1070.

Kind regards, Arne

Re: SmartConsole throws message "multiple points" with no content

PhoneBoy — Tue, 29 Sep 2026 16:41:14 GMT

Might be worth a TAC case, especially since I see zero mentions of it in TAC cases.

Re: SmartConsole throws message "multiple points" with no content

Lesley — Tue, 29 Sep 2026 16:42:32 GMT

I also cannot find anything on this error. Does this error only occur on 1 system? (shared jumphost you use SmartConsole on)?

Re: SmartConsole throws message "multiple points" with no content

Jesusm — Tue, 29 Sep 2026 22:09:53 GMT

Yes, I got the same error today when loading an IOC into Smart Console. It only happened once; if it happens again, I’ll open a ticket.

I have the same version of Smart Console.

Re: SmartConsole throws message "multiple points" with no content

Arne_Boettger — Wed, 30 Sep 2026 06:53:09 GMT

Hello,

it happened to multiple colleagues, and on an MDS as well as a SmartCenter. If it happens again I will definitely open an SR for this.

Re: SmartConsole throws message "multiple points" with no content

UserID_90517 — Wed, 30 Sep 2026 12:02:37 GMT

Hello,
All of our administrators are also experiencing the same issue on the SmartConsole R81.20 (build 680).

Re: SmartConsole throws message "multiple points" with no content

Alex- — Wed, 30 Sep 2026 12:29:46 GMT

I begin to see this happening around at customers.

Re: SmartConsole throws message "multiple points" with no content

Arthur_DENIS1 — Wed, 30 Sep 2026 13:18:50 GMT

Hello

Got the same for several customer...

Also another strange message:

Re: SmartConsole throws message "multiple points" with no content

Tal_Paz-Fridman — Wed, 30 Sep 2026 14:28:15 GMT

I have forwarded the post to the relevant owner in R&D.

Will update once I have additional information.

Re: SmartConsole throws message "multiple points" with no content

David_Evans — Wed, 30 Sep 2026 15:45:30 GMT

I'll add another +1 to this issue. Multiple installs of smart console going to the same MDS.

Re: SmartConsole throws message "multiple points" with no content

Bonnie_Self — Wed, 30 Sep 2026 20:09:30 GMT

Following. We are getting this starting today as well.

Re: SmartConsole throws message "multiple points" with no content

TrondSkogland — Thu, 01 Oct 2026 06:16:04 GMT

We are seeing the same thing here. Smart Management Server R82.10 JHF Take 44 and SmartConsole build 82.10.9900.428. We are thrown two of these messages at a time. We have had them for a few days, not sure if we had them before upgrading the SmartConsole to the lates version, though.

Re: SmartConsole throws message "multiple points" with no content

PetterD — Thu, 01 Oct 2026 08:52:51 GMT

Got this message the first time today aswell, Googled and found this post.

SmartCenter R81.20Take 170
SmartConsole Buid 81.20.9700.678

Re: SmartConsole throws message "multiple points" with no content

Tal_Paz-Fridman — Thu, 01 Oct 2026 09:17:37 GMT

R&D has identified the issue. A fix will be delivered next week through the AutoUpdater utility.

Re: SmartConsole throws message "multiple points" with no content

Arne_Boettger — Thu, 01 Oct 2026 12:54:55 GMT

I received a similar information through my SR#6-0004724434 which I opened yesterday.

Re: SmartConsole throws message "multiple points" with no content

Eladgi — Thu, 01 Oct 2026 16:23:21 GMT

We are aware of the issue and have identified the root cause. We are currently working on a fix, which is planned to be released next week.

Re: SmartConsole throws message "multiple points" with no content

Uigyrenok — Fri, 02 Oct 2026 07:41:21 GMT

Got this message one day ago. Googled and found this post.
We have
MDS R81.20Take 170
SmartConsole Buid 81.20.9700.680

The message multiple points appears if the console is left open for several hours.

Re: SmartConsole throws message "multiple points" with no content

Hugo_vd_Kooij — Fri, 02 Oct 2026 09:09:19 GMT

Yep, I have seen it at least once. Customer asked about this and I foun your post here.

Also checked with other team members and it seems others have seen it as well.

Re: SmartConsole throws message "multiple points" with no content

TomerLev — Wed, 07 Oct 2026 11:47:14 GMT

Hi all
A fix for this issue will be deployed automatically early next week.
Until then this message can be ignored.
Thank you

Re: SmartConsole throws message "multiple points" with no content

Jerry_Eblin — Wed, 07 Oct 2026 15:11:49 GMT

I have seen this since we upgraded to R82.10 Take 44 on the management server side. Upgraded to Take 45 and it still does it. Fingers crossed that it does get fixed in the automatic deployment next week. I did notice that it seems to only happen if we leave SmartConsole open for a long amount of time. It does not seem to affect anything, other than forcing you to click the OK button multiple times.

Jerry