topic Re: Some users experienced an immediate logout from Mobile Access in Firewall and Security Management

Some users experienced an immediate logout from Mobile Access

JDCasCruz — Tue, 05 May 2026 13:44:00 GMT

Some users experienced an immediate logout from Mobile Access. Checking the AD we noticed that:

Within Active Directory, there are Organizational Units (OUs) that contain special characters (as shown in the Figure 1), which are causing issues when Check Point parses the DN. As a result, even if the user successfully authenticates against Active Directory, the identity cannot be properly constructed within the gateway, preventing the evaluation of groups and, consequently, authorization for applications.

As can be seen in Figure 2, the problem lies with the DNs, which are not being interpreted correctly.

Is there anything that can be done to interpret these special characters specific to Spanish?

Regards.

Re: Some users experienced an immediate logout from Mobile Access

Lesley — Tue, 05 May 2026 13:55:35 GMT

Can you try https://support.checkpoint.com/results/sk/sk131872 for 1 user?

What version/take you have? (cpinfo -y all)

Re: Some users experienced an immediate logout from Mobile Access

JDCasCruz — Tue, 05 May 2026 14:29:45 GMT

Hello @Lesley

We're running Gaia R82 with JHF Take 44.

Let me see if SK might work, but we're having issues with the organizational units (OUs), not with the users.