topic Services don't work on Quantum Spark 1600 in Firewall and Security Management https://community.checkpoint.com/t5/Firewall-and-Security-Management/Services-don-t-work-on-Quantum-Spark-1600/m-p/275494#M104935 <P><SPAN>I have a Quantum Spark 1600 Gateway. My VPN don't work and the Cloud services are disconnected. The internet Connexion work perfectly</SPAN></P> Wed, 15 Apr 2026 09:21:28 GMT zebeyou 2026-04-15T09:21:28Z Services don't work on Quantum Spark 1600 https://community.checkpoint.com/t5/Firewall-and-Security-Management/Services-don-t-work-on-Quantum-Spark-1600/m-p/275494#M104935 <P><SPAN>I have a Quantum Spark 1600 Gateway. My VPN don't work and the Cloud services are disconnected. The internet Connexion work perfectly</SPAN></P> Wed, 15 Apr 2026 09:21:28 GMT https://community.checkpoint.com/t5/Firewall-and-Security-Management/Services-don-t-work-on-Quantum-Spark-1600/m-p/275494#M104935 zebeyou 2026-04-15T09:21:28Z Re: Services don't work on Quantum Spark 1600 https://community.checkpoint.com/t5/Firewall-and-Security-Management/Services-don-t-work-on-Quantum-Spark-1600/m-p/275502#M104937 <P>Which firmware is the device installed with, are you working with TAC on this?</P> Wed, 15 Apr 2026 09:51:19 GMT https://community.checkpoint.com/t5/Firewall-and-Security-Management/Services-don-t-work-on-Quantum-Spark-1600/m-p/275502#M104937 Chris_Atkinson 2026-04-15T09:51:19Z Re: Services don't work on Quantum Spark 1600 https://community.checkpoint.com/t5/Firewall-and-Security-Management/Services-don-t-work-on-Quantum-Spark-1600/m-p/275504#M104938 <P>Hi,&nbsp;The current firmware version is R81.10.17 (996004721).</P><P>I haven’t received a response from the TAC yet.</P> Wed, 15 Apr 2026 10:08:51 GMT https://community.checkpoint.com/t5/Firewall-and-Security-Management/Services-don-t-work-on-Quantum-Spark-1600/m-p/275504#M104938 zebeyou 2026-04-15T10:08:51Z Re: Services don't work on Quantum Spark 1600 https://community.checkpoint.com/t5/Firewall-and-Security-Management/Services-don-t-work-on-Quantum-Spark-1600/m-p/275525#M104941 <P>Could you provide the firmware file&nbsp;R82.00.10 Build 998002133 for download? I don’t have permission to do it. pls</P> Wed, 15 Apr 2026 12:06:23 GMT https://community.checkpoint.com/t5/Firewall-and-Security-Management/Services-don-t-work-on-Quantum-Spark-1600/m-p/275525#M104941 zebeyou 2026-04-15T12:06:23Z Re: Services don't work on Quantum Spark 1600 https://community.checkpoint.com/t5/Firewall-and-Security-Management/Services-don-t-work-on-Quantum-Spark-1600/m-p/275539#M104951 <P>Download entitlements are linked to your support contract.</P> <P>TAC can provide it after verifying accordingly.</P> Wed, 15 Apr 2026 13:40:22 GMT https://community.checkpoint.com/t5/Firewall-and-Security-Management/Services-don-t-work-on-Quantum-Spark-1600/m-p/275539#M104951 Chris_Atkinson 2026-04-15T13:40:22Z