https://community.checkpoint.com/t5/Firewall-and-Security-Management/Endpoints-disconnect/m-p/274100#M104406 <DIV>I have already opened a case with TAC, but the origin of that event could not be found.</DIV> Tue, 24 Mar 2026 20:33:35 GMT Raquel133398 2026-03-24T20:33:35Z https://community.checkpoint.com/t5/Firewall-and-Security-Management/Endpoints-disconnect/m-p/272428#M103788 <DIV><P>I have an on‑prem Harmony Endpoint console, R81.20 JHF Take 120, and I have the following question:</P><P>Is there any configuration in the console that prevents access to any of its interfaces when an Internet connectivity interruption is detected?</P><P>We have experienced intermittent failures in our Internet connection; however, the internal network remains completely stable, so in theory there should be no issue accessing the consoles.</P><P>We have observed that the endpoints disconnect from the console even though there is no communication problem between the management server and the agent. This behavior only occurs when the console loses Internet access.</P></DIV> Tue, 03 Mar 2026 20:46:52 GMT https://community.checkpoint.com/t5/Firewall-and-Security-Management/Endpoints-disconnect/m-p/272428#M103788 Raquel133398 2026-03-03T20:46:52Z https://community.checkpoint.com/t5/Firewall-and-Security-Management/Endpoints-disconnect/m-p/272606#M103847 <P>Hm...based on what you described, sounds like issue should not happen. Did you open TAC case for it yet?</P> Thu, 05 Mar 2026 15:47:18 GMT https://community.checkpoint.com/t5/Firewall-and-Security-Management/Endpoints-disconnect/m-p/272606#M103847 the_rock 2026-03-05T15:47:18Z https://community.checkpoint.com/t5/Firewall-and-Security-Management/Endpoints-disconnect/m-p/274100#M104406 <DIV>I have already opened a case with TAC, but the origin of that event could not be found.</DIV> Tue, 24 Mar 2026 20:33:35 GMT https://community.checkpoint.com/t5/Firewall-and-Security-Management/Endpoints-disconnect/m-p/274100#M104406 Raquel133398 2026-03-24T20:33:35Z https://community.checkpoint.com/t5/Firewall-and-Security-Management/Endpoints-disconnect/m-p/274107#M104410 <P>Are there any relevant logs about this at all?</P> Tue, 24 Mar 2026 21:24:16 GMT https://community.checkpoint.com/t5/Firewall-and-Security-Management/Endpoints-disconnect/m-p/274107#M104410 the_rock 2026-03-24T21:24:16Z https://community.checkpoint.com/t5/Firewall-and-Security-Management/Endpoints-disconnect/m-p/274277#M104480 <P>No records of agent disconnection were found. The ticket was closed, and I am waiting for a new incident.</P> Thu, 26 Mar 2026 20:19:48 GMT https://community.checkpoint.com/t5/Firewall-and-Security-Management/Endpoints-disconnect/m-p/274277#M104480 Raquel133398 2026-03-26T20:19:48Z