topic Re: Random disconnections from SmartConsole in Firewall and Security Management https://community.checkpoint.com/t5/Firewall-and-Security-Management/Random-disconnections-from-SmartConsole/m-p/1968#M102936 <HTML><HEAD></HEAD><BODY><P>Hi,</P><P></P><P>I have contacted EA team and they will contact you to help with your issue.</P></BODY></HTML> Tue, 15 Mar 2016 15:01:17 GMT Eyal_Balla 2016-03-15T15:01:17Z Random disconnections from SmartConsole https://community.checkpoint.com/t5/Firewall-and-Security-Management/Random-disconnections-from-SmartConsole/m-p/1964#M102932 <HTML><HEAD></HEAD><BODY><P>When I open the SmartConsole I can use it for say 5 minutes and then it disconnects with the following error</P><P></P><P><IMG alt="r80sc.jpg" class="image-1 jive-image" src="https://community.checkpoint.com/legacyfs/online/checkpoint/51370_r80sc.jpg" style="height: auto;" /></P><P></P><P>Meanwhile I have ping with the management server and all services in it looks ok.</P><P></P><P>Where can I start to troubleshoot this issue?</P><P></P><P>Thanks!</P></BODY></HTML> Mon, 14 Mar 2016 15:23:50 GMT https://community.checkpoint.com/t5/Firewall-and-Security-Management/Random-disconnections-from-SmartConsole/m-p/1964#M102932 SantiagoPlatero 2016-03-14T15:23:50Z Re: Random disconnections from SmartConsole https://community.checkpoint.com/t5/Firewall-and-Security-Management/Random-disconnections-from-SmartConsole/m-p/1965#M102933 <HTML><HEAD></HEAD><BODY><P>hi Santiago,</P><P></P><P>is your installation part of the EA? public EA?</P></BODY></HTML> Mon, 14 Mar 2016 22:13:43 GMT https://community.checkpoint.com/t5/Firewall-and-Security-Management/Random-disconnections-from-SmartConsole/m-p/1965#M102933 Eyal_Balla 2016-03-14T22:13:43Z Re: Random disconnections from SmartConsole https://community.checkpoint.com/t5/Firewall-and-Security-Management/Random-disconnections-from-SmartConsole/m-p/1966#M102934 <HTML><HEAD></HEAD><BODY><P>I did the EA installation with the EA team and with an engineeer on the site. If I not mistaken, it is the R80 take 6 we've installed.</P></BODY></HTML> Tue, 15 Mar 2016 13:15:56 GMT https://community.checkpoint.com/t5/Firewall-and-Security-Management/Random-disconnections-from-SmartConsole/m-p/1966#M102934 SantiagoPlatero 2016-03-15T13:15:56Z Re: Random disconnections from SmartConsole https://community.checkpoint.com/t5/Firewall-and-Security-Management/Random-disconnections-from-SmartConsole/m-p/1967#M102935 <HTML><HEAD></HEAD><BODY><P>Assuming the network path between your SmartConsole system and the R80 SMS is stable and unimpeded, in pre-R80 releases one would look for a restart of the SMS's fwm process which services the GUI network connections.&nbsp; While fwm still exists in the R80 Mgmt release, it seems to only be servicing certain older GUI clients such as SmartUpdate.</P><P></P><P>In R80 Mgmt it appears that the main SmartConsole connections are being serviced by a java process listening on port 19009.&nbsp; To see if this process has undergone a restart, run "cpwd_admin list" and look at the CPM (Check Point Management) and FWM lines of the output:</P><P></P><TABLE><TBODY><TR><TD>CPM&nbsp;&nbsp;&nbsp; </TD><TD>356</TD><TD>E </TD><TD>2&nbsp;&nbsp; </TD><TD>[07:47:15] 15/3/2016&nbsp;&nbsp; N</TD><TD>/opt/CPsuite-R80/fw1/scripts/cpm.sh -s</TD></TR><TR><TD>FWM&nbsp;&nbsp;&nbsp; </TD><TD>361</TD><TD>E </TD><TD>2&nbsp;&nbsp; </TD><TD>[07:47:15] 15/3/2016&nbsp;&nbsp; N</TD><TD>fwm</TD></TR></TBODY></TABLE><P></P><P>Does the start time for these processes closely match all the other monitored processes?&nbsp; Or does it look like one or both of these processes got restarted by cpwd?</P><P></P><P>--</P><P> My book "Max Power: Check Point Firewall Performance Optimization" </P><P> now available via <A href="http://maxpowerfirewalls.com/" target="_blank">http://maxpowerfirewalls.com</A>.</P></BODY></HTML> Tue, 15 Mar 2016 13:53:02 GMT https://community.checkpoint.com/t5/Firewall-and-Security-Management/Random-disconnections-from-SmartConsole/m-p/1967#M102935 Timothy_Hall 2016-03-15T13:53:02Z Re: Random disconnections from SmartConsole https://community.checkpoint.com/t5/Firewall-and-Security-Management/Random-disconnections-from-SmartConsole/m-p/1968#M102936 <HTML><HEAD></HEAD><BODY><P>Hi,</P><P></P><P>I have contacted EA team and they will contact you to help with your issue.</P></BODY></HTML> Tue, 15 Mar 2016 15:01:17 GMT https://community.checkpoint.com/t5/Firewall-and-Security-Management/Random-disconnections-from-SmartConsole/m-p/1968#M102936 Eyal_Balla 2016-03-15T15:01:17Z Re: Random disconnections from SmartConsole https://community.checkpoint.com/t5/Firewall-and-Security-Management/Random-disconnections-from-SmartConsole/m-p/1969#M102937 <HTML><HEAD></HEAD><BODY><P>Any solution I'm experiencing this on R80.10_T421 only difference is time </P></BODY></HTML> Tue, 15 May 2018 10:34:09 GMT https://community.checkpoint.com/t5/Firewall-and-Security-Management/Random-disconnections-from-SmartConsole/m-p/1969#M102937 Shehan_Wickrama 2018-05-15T10:34:09Z