topic Re: gw 4600 The physical port LED status light is abnormal? in Firewall and Security Management

gw 4600 The physical port LED status light is abnormal?

laobai — Mon, 28 Dec 2020 02:29:19 GMT

Hi，

Dear all.

I helped the customer to upgrade （From R77 .20 to R80.30)the GW 4600 and smart-1-405. I found that when all the cables were unplugged from the gateway, I found that the led status light of the Master GW's port 2 was abnormal, and the upper left was always on. Does anyone know the general possible reason?

It's not online yet, it still keeps on after restarting...

thanks a lot!!!

Re: gw 4600 The physical port LED status light is abnormal?

PhoneBoy — Mon, 28 Dec 2020 03:55:23 GMT

On a network card? Not sure.
Best to connect to the appliance via the console port and look at the messages.

Re: gw 4600 The physical port LED status light is abnormal?

laobai — Mon, 28 Dec 2020 03:59:35 GMT

Thanks for your reply， and View via control, no abnormal logs. Let me open a case and confirm with tac.

Re: gw 4600 The physical port LED status light is abnormal?

Timothy_Hall — Mon, 28 Dec 2020 04:08:14 GMT

On each NIC port, one LED indicates link integrity and activity so it should go dark when unplugged, and the other one indicates selected link speed (10/100/1000Mbps). Is it possible that port is hardcoded to 100Mbps instead of being set to auto?

Re: gw 4600 The physical port LED status light is abnormal?

laobai — Mon, 28 Dec 2020 04:21:03 GMT

thanks for reply, mybe I should be check this configuration.

Re: gw 4600 The physical port LED status light is abnormal?

laobai — Mon, 28 Dec 2020 05:46:12 GMT

I confirmed the configuration, the auto-negotiation of the port is ON, and it adapts to 1000M. But I can ping via the test pc directly

Re: gw 4600 The physical port LED status light is abnormal?

JozkoMrkvicka — Mon, 28 Dec 2020 07:59:21 GMT

Did you try to off the port using CLI ?

In clish:"set interface eth2 state off"

in bash: "ifconfig eth2 down"

What is the output of "ifconfig eth2" ? What ethtool eth2 says ?

Isnt eth2 marked as management or Sync interface ?

Re: gw 4600 The physical port LED status light is abnormal?

laobai — Tue, 29 Dec 2020 01:58:01 GMT

Thanks for your reply， I tried it. After closing the port directly, the status light is still on. This port is not the synchronization port and the management port. I have opened the case. Waiting for tac's reply. Thanks a lot！😀

Re: gw 4600 The physical port LED status light is abnormal?

JozkoMrkvicka — Tue, 29 Dec 2020 07:31:35 GMT

You mentioned that rebooting didnt help. What about power off appliance, remove all power cords, wait 10 minutes and power it on again ?

Did you also try to perform Hardware Diagnostic ?