topic [Q] Skyline Integration with Check Point MDS in OpenTelemetry/Skyline

[Q] Skyline Integration with Check Point MDS

jerinmathew — Mon, 18 Aug 2025 18:11:23 GMT

Version:

cpinfo -y all

This is Check Point CPinfo Build 914000248 for GAIA
[MGMT]
HOTFIX_R81_20_JUMBO_HF_MAIN Take: 76

We have onboarded all our firewalls and non MDS mangers to Prometheus/Grafana. But we are not sure how to onboard MDS managers.

CPotelcol package seems to be missing even though the directory exist. Is the process to integrate MDS different?

Or do I just need to manually install Check_Point_CPotelcol_AutoUpdate_Bundle_T192_AutoUpdate.tar?

#pwd
/opt/CPotelcol

# ls -lah
total 4.0K
drwxr-xr-x 2 admin root 6 Nov 30 2023 .
drwxr-xr-x 55 admin root 4.0K Aug 18 12:19 ..

# /opt/CPotelcol/otelcol --version
-bash: /opt/CPotelcol/otelcol: No such file or directory

Re: [Q] Skyline Integration with Check Point MDS

Elad_Chomsky — Tue, 19 Aug 2025 10:12:46 GMT

Hi @jerinmathew - If the system has the required version and JHF - you can manually install the relevant packages - for more details please review the relevant sk and admin guide.

https://support.checkpoint.com/results/sk/sk178566

Re: [Q] Skyline Integration with Check Point MDS

jerinmathew — Thu, 21 Aug 2025 20:16:55 GMT

*N* %2025-08-22 00:13:28% : Installing component CPotelcol version 192, see /opt/CPInstLog/AutoUpdateLogs/CPotelcol for more details.
*N* %2025-08-22 00:13:28% : Script /var/log/AutoUpdater/metadata/diagnostics/CPotelcol/CPotelcol_AutoUpdate/192/product_scripts/pre_verify.sh output:

[LOG] - ----- Fri Aug 22 00:13:28 +04 2025 -----
[LOG] - start pre_verify.sh
[SUCCESS] - Finish running pre_verify.sh
*N* %2025-08-22 00:13:29% : Script /var/log/AutoUpdater/metadata/diagnostics/CPotelcol/CPotelcol_AutoUpdate/192/product_scripts/pre_action.sh output:

[LOG] - ----- Fri Aug 22 00:13:29 +04 2025 -----
[LOG] - start pre_action.sh
[LOG] - Configuration is OK
[LOG] - ----- Fri Aug 22 00:13:29 +04 2025 -----
[LOG] - start product_backup_configuration_files
[LOG] - Running installation - upgrade flow
[LOG] - Checking and stopping product
[LOG] - ----- Fri Aug 22 00:13:29 +04 2025 -----
[LOG] - start save_product_state
[ERROR] - Failed to get product state
*E* %2025-08-22 00:13:30% : Installation flow failed. Starting revert sequence.
*N* %2025-08-22 00:13:31% : Script /var/log/AutoUpdater/metadata/diagnostics/CPotelcol/CPotelcol_AutoUpdate/192/product_scripts/pre_revert.sh output:
[LOG] - ----- Fri Aug 22 00:13:30 +04 2025 -----
[LOG] - start pre_revert.sh
[LOG] - Restoring product configurations
[LOG] - ----- Fri Aug 22 00:13:30 +04 2025 -----
[LOG] - start product_restore_configuration_files
[LOG] - Checking product activation
[ERROR] - Failed to get product state

*E* %2025-08-22 00:13:31% : Script /var/log/AutoUpdater/metadata/diagnostics/CPotelcol/CPotelcol_AutoUpdate/192/product_scripts/pre_revert.sh failed in execution.
*E* %2025-08-22 00:13:31% : Installation failed for component CPotelcol:

*******************************************************************************
Error:
Could not execute script /var/log/AutoUpdater/metadata/diagnostics/CPotelcol/CPotelcol_AutoUpdate/192/product_scripts/pre_action.sh

*******************************************************************************

*N* %2025-08-22 00:13:31% : ----------------------------------------------------------------------

# /opt/CPotelcol/otelcol --version
-bash: /opt/CPotelcol/otelcol: No such file or directory

Any idea why this is happening?

Re: [Q] Skyline Integration with Check Point MDS

Elad_Chomsky — Thu, 18 Sep 2025 12:26:52 GMT

Hi @jerinmathew ,

Looking briefly it seems it is not able to save a file or a flag , please open a ticket to CheckPoint so we can assist you to resolve the problem.