topic Re: Cannot Open Infinity portal site on VMWare Workstation in Portal

Cannot Open Infinity portal site on VMWare Workstation

K-R_-Trust-Net — Wed, 26 Jan 2022 01:33:07 GMT

Hi, I am a newbie in Check Point
I cannot Access Support Center, User Center, infinity portal, checkmate portal (or any that will log me into the check point website using VMware Workstation..

They all showing me this Error.

Re: Cannot Open Infinity portal site on VMWare Workstation

Chris_Atkinson — Wed, 26 Jan 2022 01:39:43 GMT

What type of security is imposed on your host machine is this a personal PC or employer provided?

Re: Cannot Open Infinity portal site on VMWare Workstation

K-R_-Trust-Net — Wed, 26 Jan 2022 01:57:38 GMT

Hi, This is my employer provided one.. though i am the one who installed the vmware workstation in this PC and it works when i try accessing it in the host browser. is there some settings that i need to configure on the vmware workstation app?

Re: Cannot Open Infinity portal site on VMWare Workstation

the_rock — Wed, 26 Jan 2022 03:04:10 GMT

Is this ONLY for cp related websites? Happens on all browsers?

Re: Cannot Open Infinity portal site on VMWare Workstation

K-R_-Trust-Net — Wed, 26 Jan 2022 05:06:47 GMT

I can login to gmail and go to checkpoint.com homepage.. it seems all of the log in pages for checkpoint (infinity portal, user center checkmates) are the ones affected...

Re: Cannot Open Infinity portal site on VMWare Workstation

the_rock — Wed, 26 Jan 2022 05:10:46 GMT

Is it possible you may have inadvertently turned on https inspection? Confirm by running enabled_blades on the firewall.

Re: Cannot Open Infinity portal site on VMWare Workstation

K-R_-Trust-Net — Wed, 26 Jan 2022 05:15:20 GMT

I think thats impossible, i have nothing installed here from checkpoint yet..

Im not in the guacamole environment from techpoint..

Re: Cannot Open Infinity portal site on VMWare Workstation

_Val_ — Wed, 26 Jan 2022 08:35:05 GMT

Other security providers can also do HTTPS Inspection. Click on the certificate and show us what you see there. All CP certificates should be trusted, so this is most probably third party issue.

Re: Cannot Open Infinity portal site on VMWare Workstation

K-R_-Trust-Net — Thu, 27 Jan 2022 05:10:35 GMT

Hi _Val_, is this what should i show you?

Re: Cannot Open Infinity portal site on VMWare Workstation

Chris_Atkinson — Thu, 27 Jan 2022 07:52:30 GMT

Compare this with what you see when accessing from the host machine, depending on the outcome it could indicate the cause is your employer's security policy/controls.

Re: Cannot Open Infinity portal site on VMWare Workstation

K-R_-Trust-Net — Thu, 27 Jan 2022 08:50:04 GMT

Hi Chris,
there is no problem accessing it on the host machine.. i can answer replies here as you see.. its just that when i try to access the sites inside the vmware workstation.

Re: Cannot Open Infinity portal site on VMWare Workstation

Chris_Atkinson — Thu, 27 Jan 2022 08:59:32 GMT

This is the point, things allowed on the host don't automatically make them permitted on the VM when it comes to the use of certificates etc.

Re: Cannot Open Infinity portal site on VMWare Workstation

_Val_ — Thu, 27 Jan 2022 09:31:00 GMT

Yes. It seems, your VM cannot validate a certificate, because it does not consider GlobalTrust a trusted CA.

That cert is 100% legit, check why GlobalTrust is not a trusted CA on your machine. It should be. Add manually, if required, and/or mark CP cert as trusted.

Re: Cannot Open Infinity portal site on VMWare Workstation

_Val_ — Thu, 27 Jan 2022 09:32:03 GMT

Of course there is something wrong. For starters, trusted CA list is incomplete. It seems the machine is missing 3 to 5 years of updates from Microsoft.