topic Re: can't login infinity portal in Portal

can't login infinity portal

Vishnu_prasath — Sat, 08 Feb 2025 10:03:05 GMT

Can't log in to Infinity. Can anyone explain how to remediate from this?

Re: can't login infinity portal

Tal_Paz-Fridman — Sat, 08 Feb 2025 10:15:07 GMT

It could be that your user is not defined as a Primary Administrator?

If there are other users using the account that are defined as Primary Administrator or a User Admin ask them to Reset 2FA

Re: can't login infinity portal

Chris_Atkinson — Sat, 08 Feb 2025 10:52:54 GMT

As the message suggests if you're stuck and there are no other admins please reach out to support for an assist.

Re: can't login infinity portal

the_rock — Sat, 08 Feb 2025 13:10:04 GMT

MFA is now requirement literally for everything, so thats the reason why you cant log in. As the guys said, if you admin cant help you with this, then you can contact Check Point to see if they might be able to assist.

Andy

Re: can't login infinity portal

ccsjnw — Mon, 10 Feb 2025 00:32:49 GMT

I have the same problem. I've never registered for Infinity Services before. I followed the links within SmartDashboard, it took me to a registration page, asked me to confirm my region and then invited me to supply a password. After doing so, it took me to the portal login page, and then told me that due to a new security policy, logging in without MFA is not possible. I already have MFA set up for my Check Point account.

This is a lab setup. I am the only administrator. I have no clue as to where the "Send Request To Administrator" will go...

I think something broken in the sign up logic...

Re: can't login infinity portal

the_rock — Mon, 10 Feb 2025 00:46:02 GMT

Personally, I never had such a problem myself. I would definitely verify with support.

Andy