topic Re: Issue with access to Infinity Portal in Portal

Issue with access to Infinity Portal

RS_Daniel — Thu, 28 Nov 2024 14:38:37 GMT

Hello Community!

I wanted to check if anyone has had problems accesing Infinity Portal today? In our case we and all our customers were not able to access the portal. After login this error appeared:

In some cases re trying a second time it worked fine, in other cases it required more actions, like deleting browing cache, use incognito mode, and things like that. In all cases we were able to recover access, however it caused discomfort and doubts in customers

Can we ask if CheckPoint was doing any change on the backend that caused this issue?

Regards

Re: Issue with access to Infinity Portal

the_rock — Thu, 28 Nov 2024 14:54:04 GMT

I just tried now, works fine, no issues.

Andy

Re: Issue with access to Infinity Portal

Chris_Atkinson — Thu, 28 Nov 2024 15:44:06 GMT

If you don't see an issue noted here please contact TAC to assist:

https://status.checkpoint.com/

Re: Issue with access to Infinity Portal

the_rock — Sun, 01 Dec 2024 23:19:43 GMT

I had similar issue today, but worked the 2nd time, so could have been something on my end, but all services seem to be working.

Andy