topic Re: Can't add 2FA to non 2FA user on Infinity Portal in Portal

Can't add 2FA to non 2FA user on Infinity Portal

Alex- — Mon, 16 Sep 2024 17:24:44 GMT

We have an MSSP Infinity Account on which I have Primary Admin rights and I'm trying to add a colleague as Admin.

I create an account
The colleague receives the invitation
The colleague receives a message telling 2FA is mandatory and a button requesting to send this to an admin so that would be me
I get nothing
The colleagues receives the mail for himself if the account is set to admin so it's a kind of loop
I can't edit the phone number of the colleague in the Portal
Disabling 2FA as a whole for the tenant doesn't change anything
Deleting and recreating the colleague's account with different rights doesn't help

I must be missing something or do I need to contact TAC.

Re: Can't add 2FA to non 2FA user on Infinity Portal

the_rock — Mon, 16 Sep 2024 17:33:10 GMT

Never had that issue before...you may need to check with TAC, they can probably verify on backend.

Andy

Re: Can't add 2FA to non 2FA user on Infinity Portal

Tom_Hinoue — Tue, 17 Sep 2024 01:29:46 GMT

We had similar issues before.
I needed to contact Account Services for them to fix (add phone number..) the account.

I hope this could be more easier from an admins perspective...

Re: Can't add 2FA to non 2FA user on Infinity Portal

Alex- — Tue, 17 Sep 2024 12:32:48 GMT

Solved via TAC Account Services.

Re: Can't add 2FA to non 2FA user on Infinity Portal

the_rock — Tue, 17 Sep 2024 12:35:15 GMT

Excellent.