topic Re: Unable to start policy installation ---Policy installation is already in progress in Cloud Firewall

Unable to start policy installation ---Policy installation is already in progress

medtiti — Tue, 01 Aug 2023 07:59:23 GMT

Hello Mates,

Since couples days, i'm facing this issues when i want to deploy or install policy in the SMS. it tell me " Unable to start policy installation ---Policy installation on a gateway is already in progress" (see in picture down)

help !

Re: Unable to start policy installation ---Policy installation is already in progress

the_rock — Tue, 01 Aug 2023 16:31:36 GMT

I think it would be best to simply do cpstop; cpstart or reboot the management server. Then, log back in and try again. If you do reboot it (which I personally would), you can verify the smart conole is ready by running below when box is up from expert:

watch -d $FWDIR/scripts/./cpm_status.sh

When it says server is up and ready, you can log back into Smart Console.

Cheers,

Andy

Re: Unable to start policy installation ---Policy installation is already in progress

the_rock — Tue, 01 Aug 2023 16:34:12 GMT

Also, to add something else, IF what I suggested fails, I would verify SIC works and communication is there between mgmt/gateway. But, Im fairly positive rebooting the management would work.

Andy

Re: Unable to start policy installation ---Policy installation is already in progress

medtiti — Thu, 03 Aug 2023 09:25:00 GMT

Hey @the_rock , thanks for your reply, i'm sure that the reboot will resolve this issues, i want to try it in this weekend. Come you back when done.

Re: Unable to start policy installation ---Policy installation is already in progress

Tal_Paz-Fridman — Thu, 03 Aug 2023 10:31:55 GMT

I am pretty sure that restarting the services on the Security Management Server will also work (cpstop and cpstart)

Re: Unable to start policy installation ---Policy installation is already in progress

the_rock — Thu, 03 Aug 2023 11:56:02 GMT

That also makes most sense to me as well.

Andy