topic Re: Unable to SSH into the Azure Cloudguard Checkpoint management VM in Cloud Firewall

Unable to SSH into the Azure Cloudguard Checkpoint management VM

rs232 — Thu, 14 Aug 2025 09:16:59 GMT

Hello,

I am new to this community. I deployed a checkpoint mgmt vm 18.20 on one of the Azure subscription via the Azure Marketplace.

https://azuremarketplace.microsoft.com/en-us/marketplace/apps/checkpoint.vsec?tab=PlansAndPrice

It all went fine. But I am unable to ssh into the VM via the Azure Bastion service. I have taken a note of the password which was prompted on the Azure Deployment wizard. On the azure, the username says `notused`, tried the same from bastion it did not worked. Can someone please help me understand what is the default username there ? I even tried `admin`. No luck.

Re: Unable to SSH into the Azure Cloudguard Checkpoint management VM

_Val_ — Thu, 14 Aug 2025 09:51:19 GMT

@Shay_Levin can you please advise?

Re: Unable to SSH into the Azure Cloudguard Checkpoint management VM

Shay_Levin — Thu, 14 Aug 2025 10:37:23 GMT

Hi,

The default username is admin.

I recommend waiting about 15 minutes after deployment, as the first time wizard runs in the background and then triggers a reboot.

Test access by opening a serial console to the VM

Re: Unable to SSH into the Azure Cloudguard Checkpoint management VM

rs232 — Thu, 14 Aug 2025 10:55:18 GMT

Hi @Shay_Levin , thanks for the response. I tried the username as admin. But No luck.

Meanwhile, I noticed the password which I generated randomly consist of a pound sign £. Could this cause and issue?

Re: Unable to SSH into the Azure Cloudguard Checkpoint management VM

_Val_ — Thu, 14 Aug 2025 11:09:45 GMT

@rs232 Are you using a non-english keyboard layout by any chance?

Re: Unable to SSH into the Azure Cloudguard Checkpoint management VM

rs232 — Thu, 14 Aug 2025 11:14:10 GMT

> I am using Non english keys

No, I generated strong pwd from a site. I missed to note that it contained a pound.

I have deleted the deployment and created a new one. Let me try in moment.

Re: Unable to SSH into the Azure Cloudguard Checkpoint management VM

rs232 — Thu, 14 Aug 2025 11:54:59 GMT

Hello, I redeployed the VM and now this works with Username = admin and password as ascii chars.

Thanks for help @_Val_ @Shay_Levin

Re: Unable to SSH into the Azure Cloudguard Checkpoint management VM

_Val_ — Thu, 14 Aug 2025 12:10:05 GMT

That's why. The default locale on the console is English, and if your keyboard layout is different, the password will look different on the console because it receives key codes and not actual symbols.

That's why it was failing on the console before

Re: Unable to SSH into the Azure Cloudguard Checkpoint management VM

rs232 — Thu, 14 Aug 2025 12:49:38 GMT

I highly doubt it though, as the VM itself is deployed in WestEU region. but anyways, all is well that ends well 😉