topic Re: No upgrade tools package is installed for R81.20 version? in Cloud Firewall

No upgrade tools package is installed for R81.20 version?

networksteamIMS — Thu, 19 Jun 2025 10:39:32 GMT

Hi all,

I am trying to upgrade the SMS from R81.10 JHF take 174 to R81.20 but getting "No upgrade tools package is installed for R81.20 version" during the upgrade verification process.

According to sk135172 - Upgrade Tools package using command "cpprod_util CPPROD_GetValue CPupgrade-tools-R81.20 BuildNumber 1" , it returned "997000853" which looks like a correct target version R81.20 upgrade tool.

Anyway I tried to download it again from Upgrade Tools Package for R81.20, import to CPUSE. It said I have it installed already.

After that I tried to use command "$MDS_FWDIR/scripts/migrate_server verify -skip_upgrade_tools_check -v R81.20" according to the SK but again I got error "No upgrade tools package is installed for R81.20 version. To download the package manually, refer to sk135172. Restart verify process using -skip_upgrade_tools_check flag." , see below

By the way I have latest DA installed, build: 2550 | R81.10 take 335. Same errors showed on Gaia Web GUI portal.

Any idea guys?

Thanks in advanced!

Bill.

Re: No upgrade tools package is installed for R81.20 version?

Tal_Paz-Fridman — Thu, 19 Jun 2025 11:58:38 GMT

Please look at https://support.checkpoint.com/results/sk/sk171525 as well

Thanks

Tal

Re: No upgrade tools package is installed for R81.20 version?

the_rock — Thu, 19 Jun 2025 12:23:35 GMT

Hey Bill,

If I look at the sk you referenced, this is what it shows for R81.20

[Expert@MyMgmt]# cpprod_util CPPROD_GetValue CPupgrade-tools-R81.20 BuildNumber 1
997000570
[Expert@MyMgmt]#

Andy

Re: No upgrade tools package is installed for R81.20 version?

the_rock — Thu, 19 Jun 2025 12:45:04 GMT

I would also try install R81.20 tgz package listed in the sk under downloads, see if that helps. It may tell you when you try it from web UI that same version is already installed, but worth a try.

Andy

Re: No upgrade tools package is installed for R81.20 version?

the_rock — Fri, 20 Jun 2025 22:16:04 GMT

Hey mate,

Were you able to get this sorted out?

Andy

Re: No upgrade tools package is installed for R81.20 version?

networksteamIMS — Tue, 24 Jun 2025 13:48:59 GMT

Thanks all, managed to sort this out following sk171525

Re: No upgrade tools package is installed for R81.20 version?

the_rock — Tue, 24 Jun 2025 14:23:42 GMT

Great!