topic Re: Cannot connect to Cloud Demo Service in Cloud Firewall

Cannot connect to Cloud Demo Service

MikeB — Thu, 05 Sep 2019 12:17:23 GMT

Has anyone had the following problem when trying to access a demo in the cloud through SmartConsole R80.30?

"Cannot connect to Cloud Demo Service (code: 1). Please try again later, or contact support if problem persists"

Re: Cannot connect to Cloud Demo Service

S_E_ — Thu, 05 Sep 2019 12:38:06 GMT

today yes,
A couple of days before, it worked well.
Regards

Re: Cannot connect to Cloud Demo Service

MikeB — Thu, 05 Sep 2019 14:06:02 GMT

It happened to me recently since yesterday.
Hopefully the Check Point team can fix it

Re: Cannot connect to Cloud Demo Service

Dorit_Dor — Thu, 05 Sep 2019 15:13:02 GMT

The failure started yesterday (unfortunately unnoticed), and is now being handled

We hope to restore service soon

The service have been very reliable and we hope to make sure we continue the trust going forward

Re: Cannot connect to Cloud Demo Service

Tal_Paz-Fridman — Thu, 05 Sep 2019 17:51:44 GMT

Issue has now been resolved.

Thanks

Tal

Re: Cannot connect to Cloud Demo Service

MikeB — Tue, 20 Sep 2022 15:53:27 GMT

I am having this problem again a couple of weeks ago. Any Advice???

Re: Cannot connect to Cloud Demo Service

Tomer_Noy — Wed, 21 Sep 2022 10:46:35 GMT

Does the issue happen consistently, even after waiting a bit?

You can also try to test your connectivity to https://maas.checkpoint.com. That leads to the same location that runs the demo mode service.

The service is up & running and other clients can connect.

Re: Cannot connect to Cloud Demo Service

MikeB — Wed, 21 Sep 2022 13:46:11 GMT

Hi @Tomer_Noy ,

Yes, this happens all the time. Since I installed Smartconsole R81.10 I can't access in demo mode.

I have connectivity to https://maas.checkpoint.com. Also tried with a different machine (with SmartConsole R81.10) and same problem. I also have the same machine with SmartConsole R81 and I can connect without problem in the same network.

Re: Cannot connect to Cloud Demo Service

Tomer_Noy — Wed, 21 Sep 2022 13:50:26 GMT

Hi Mike,

Let's take it offline to get more info.