topic Re: Azure - InternalBillingError in Cloud Firewall

Azure - InternalBillingError

Carsten_R — Tue, 02 Jun 2020 12:00:03 GMT

Hi,

I'd like to publish a new IaaS (Single Gateway and/or Managament) instance on Azure. But since the last 3 weeks, I'm unable to create a new one.

I always run into an "InternalBillingError".

Perhaps someone in this community can help me.

Publishing CloudGuard IaaS instances was not a problem in the past for me, I have done that with my account several times.

Do I need for example a special permission? Has something changed in the background? I'm using my "pure" browser for publishing, I have no prefilled template file.

I also have tried already different regions / VNETs...

Publishing a Windows 10 client works without mistakes, so my idea is, it has something to do with my permission...

I haven't found an answer in sk132552.

Best Regards,

Carsten

Re: Azure - InternalBillingError

PhoneBoy — Mon, 08 Jun 2020 02:41:30 GMT

Have you opened a TAC case here?
Could be an issue with the specific image chosen.

Re: Azure - InternalBillingError

Carsten_R — Mon, 08 Jun 2020 13:39:17 GMT

It seems, that my Azure account is broken.
Today, I get this message:
BadRequest
{"error":{"code":"BadRequest","message":"Organization is in deleted state"}}

I'll have to clarify it internal.

Re: Azure - InternalBillingError

VictorPG — Mon, 31 Aug 2020 15:39:59 GMT

Did you manage to solve this issue? I'm having the same problem (the billing one with templates).

Re: Azure - InternalBillingError

Carsten_R — Tue, 01 Sep 2020 06:24:38 GMT

Our Azure Team has moved my account somehow internaly in the AAD. I do not know it exactly. But my account and/or permissions followed not completly.

So they have created a new subscription for me. Now everything is fine.

Re: Azure - InternalBillingError

VictorPG — Tue, 01 Sep 2020 15:57:39 GMT

Got it, i 'll try to check this to see if it solve the issue,

Thank you!