topic Re: Error message when generating a report from SmartConsole r81.10 in WAF

Error message when generating a report from SmartConsole r81.10

jomo — Thu, 02 Mar 2023 18:15:52 GMT

Hello Expert,

I am trying to generate report under Manage and setting - Revisions but it keep generating the following error message see attached screen shot.

The report contains 44 changes .

I humbly request some assistance.

Regards

Jomo

Re: Error message when generating a report from SmartConsole r81.10

the_rock — Thu, 02 Mar 2023 18:35:35 GMT

In my expeience, issues like that are usually fixed by cpstop; cpstart or reboot of the mgmt server.

Re: Error message when generating a report from SmartConsole r81.10

jomo — Thu, 02 Mar 2023 20:07:28 GMT

Hello

Tried cpstop and cpstart did not work even tried rebooting mgmt server but same error.

Regards

Re: Error message when generating a report from SmartConsole r81.10

the_rock — Thu, 02 Mar 2023 20:11:02 GMT

Ok, so Im little confused, sorry. Let me just make sure we are on the same page, as they say : - ). So, in your description, you mention report, but then in the sceenshot, it shows the actual manage/settings tab and then revisions listed there. Are we dealing here with mgmt server with smart event enabled or is this separate smart event?

Andy

Re: Error message when generating a report from SmartConsole r81.10

PhoneBoy — Thu, 02 Mar 2023 21:01:02 GMT

Best to open a TAC case here.

Re: Error message when generating a report from SmartConsole r81.10

the_rock — Thu, 16 Mar 2023 20:41:03 GMT

Hey @jomo , did you manage to sort this out?

Cheers,

Andy

Re: Error message when generating a report from SmartConsole r81.10

Tal_Paz-Fridman — Fri, 17 Mar 2023 19:55:52 GMT

Please look at the troubleshooting section in sk166435 How to view changes performed between revisions:

https://supportcenter.checkpoint.com/supportcenter/portal?eventSubmit_doGoviewsolutiondetails=&solutionid=sk166435

Also look at sk166932 Troubleshooting SmartConsole Web Components and Extensions (the report uses the same infrastructure):

https://supportcenter.checkpoint.com/supportcenter/portal?eventSubmit_doGoviewsolutiondetails=&solutionid=sk166932

Re: Error message when generating a report from SmartConsole r81.10

the_rock — Fri, 17 Mar 2023 21:09:42 GMT

Good references for sure @Tal_Paz-Fridman 👍👍