topic Re: AI copilot Disappeared in AI Copilot

AI copilot Disappeared

Moudar — Tue, 16 Dec 2025 09:46:54 GMT

AI copilot disappeared from my Smartconsole any ideas why?

Management server is restarted and running R81.20 take 119

Smartconsole är restarted many times same result

Re: AI copilot Disappeared

Tal_Paz-Fridman — Tue, 16 Dec 2025 10:07:29 GMT

Can you please check from Web SmartConsole or a different machine with SmartConsole?

Re: AI copilot Disappeared

Moudar — Tue, 16 Dec 2025 10:34:24 GMT

When I log in to SmartConsole Web, I only see the logs and nothing else. How can I access the AI Copilot in the web view?

I have also tested on another server with SmartConsole installed, and I’m experiencing the same issue — the AI Copilot does not appear.

Re: AI copilot Disappeared

Tal_Paz-Fridman — Tue, 16 Dec 2025 12:28:02 GMT

In Web SmartConsole, you should see it in the same location as in the installed SmartConsole.

Since it does not appear in either, it is likely not related to the client side.

I suggest opening a ticket with TAC; in parallel, I will also check internally.

Re: AI copilot Disappeared

the_rock — Tue, 16 Dec 2025 12:48:47 GMT

Same issue for me Tal, dont see it in either place.

Re: AI copilot Disappeared

the_rock — Tue, 16 Dec 2025 13:18:36 GMT

Here is how I fixed it.

-logged into S1C portal

-disabled ai copilot, re-enabled again

-opened stream console, works fine

Re: AI copilot Disappeared

Moudar — Tue, 16 Dec 2025 13:41:28 GMT

I did that many times but with no good result!

Re: AI copilot Disappeared

the_rock — Tue, 16 Dec 2025 13:42:28 GMT

Is it only one tenant or you have access to multiple ones?

Re: AI copilot Disappeared

the_rock — Tue, 16 Dec 2025 14:22:14 GMT

Might be worth TAC case and reference this post. Definitely works for me and I tested on 8 tenants I have access to.

Re: AI copilot Disappeared

Moudar — Tue, 16 Dec 2025 16:22:31 GMT

I can see it again now. Very strange that it disappears and comes back!

Re: AI copilot Disappeared

the_rock — Tue, 16 Dec 2025 16:23:39 GMT

Yea, cant comment about that, maybe it was just a "fluke"...not sure.

Re: AI copilot Disappeared

Tal_Paz-Fridman — Wed, 17 Dec 2025 13:57:35 GMT

If anyone encounters this again, please let me know and I’ll share debug instructions to help identify the root cause.

Re: AI copilot Disappeared

the_rock — Wed, 17 Dec 2025 13:58:49 GMT

Thanks Tal! Is it okay to post it on here or would you need to provide it individually?

Re: AI copilot Disappeared

Moudar — Wed, 17 Dec 2025 14:10:07 GMT

Does AI Copilot require a special license now? I had it in my lab before, but it’s gone! I can only see it in production.

Re: AI copilot Disappeared

the_rock — Wed, 17 Dec 2025 14:11:54 GMT

I dont believe so, but maybe @Tal_Paz-Fridman can confirm.

Re: AI copilot Disappeared

PhoneBoy — Wed, 17 Dec 2025 16:04:18 GMT

To the best of my knowledge, it requires the Management Complete package.

Re: AI copilot Disappeared

Tal_Paz-Fridman — Wed, 17 Dec 2025 18:25:59 GMT

Correct

https://www.checkpoint.com/quantum/ai-unified-security-management/#packages

Re: AI copilot Disappeared

the_rock — Wed, 17 Dec 2025 18:29:06 GMT

Ah, good to know. I was always under impression that was included in S1C no matter what license people have. Did it change at some point?

Re: AI copilot Disappeared

Moudar — Thu, 18 Dec 2025 13:43:46 GMT

Hi Tal

So now after a server restart AI Copilot disappeared again, so how to debug it?

Re: AI copilot Disappeared

Tal_Paz-Fridman — Sun, 21 Dec 2025 09:11:42 GMT

To debug, run the following commands on the Management Server:

wsc logs copilot

wsc restart

Reproduce the bug:

docker logs mwc &> ~/mwc.log

Afterwards disable debug by running the following commands

echo "DEBUG_COPILOT=0" >> $FWDIR/conf/mwc.env

wsc restart

(another option would be to edit $FWDIR/conf/mwc.env and delete the Copilot Debug section

In any case, I recommend opening a ticket with TAC. If you share the debug logs with me, we can try to identify the root cause more quickly and work toward a fix.