Ticket System - SmartConsole Extension

HeikoAnkenbrand — Tue, 27 Jan 2026 23:51:13 GMT

Ticket System - SmartConsole Extension

With this extension, you can open a ticket in your ticket system with one click in the SmartConsole.

1) Open the rule in the "Access Control Policy" area.
2) Add the URL of your ticket system in the summary tab under "Ticket Requester:".
3) In the "Ticket" area you can now open the URL of the ticket by clicking on "open".

For a better understanding you can follow the points 1 to 3 in the picture.

Extension URL: https://www.checkpoint.tips/ex/ticket.json

Install SmartConsole Extension

To import an extension:

On SmartConsole, go to Manage & Settings > Preferences > SmartConsole Extensions > +.
The Import SmartConsole Extension window opens.
Enter the web-service manifest URL for the manifest file and click OK. The URL must be an HTTPS URL.
Note - When the hosting server uses an invalid SSL certificate (self-signed), it prompts an Invalid Certificate confirmation window. Confirm the server's fingerprint against the SSL certificate which runs the Extension by selecting View Certificate. On the Certificate window, you can enable trust for this certificate with a click on Install Certificate to use the Certificate Import Wizard.

More Easy SmartConsole Extension

- Execute Commands
- Add and Delete Gateway Routes central from SmartConsole
- R8x - Ports Used for Communication by Various Check Point Modules - SmartConsole Extension
- Create Games in SmartConsole

History

v1.2 R82+R82.10 upgrade 01/26/2026
v1.1a     URL changed www.checkpoint.tips    07/16/2024
v1.1       now with more ticket details                                                    02/17/2023
v1.0       kickoff version                                                                            02/16/2023

Install SmartConsole Extension

To install SmartConsole Extensions, you can watch this video:

(view in My Videos)

Re: Ticket System - SmartConsole Extension

UlfWeller — Fri, 17 Feb 2023 09:43:49 GMT

We use OTRS and have integrated the plugin. So far, everything works very well.

One more question!
Is it also possible to use the plugin with NAT rules?

Re: Ticket System - SmartConsole Extension

HeikoAnkenbrand — Fri, 17 Feb 2023 14:08:01 GMT

Now with status messages:

topic Re: Ticket System - SmartConsole Extension in SmartConsole Extensions

Ticket System - SmartConsole Extension

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Re: Ticket System - SmartConsole Extension