Rate your Check Point Support experience - 2018

Poll created by Danny Jung Champion on Sep 25, 2018

What is your Check Point Support experience in 2018?

 

Did Check Point Support perform well, understood your issue quickly, provided solutions fast, has been helpful in finding workarounds or did it lack on resposiveness, involved R&D (Research and Development) too soon and too often, forced you to hit the manager escalation button more often you would have liked to?

 

Regarding the latest Gartner Report for UTM, which Check Point currently promotes on its website, the customer feedback for 2018 (see below) showed room for improvement. Do you agree?

 

Customer Feedback: Surveyed clients and resellers have reported that technical support issues take higher resolution time when escalated past Level 1. As a result, advanced support issues take time to be identified and escalated.

18 total votes You cannot vote on this poll
  • Good job.
    8
  • Room for improvement.
    10