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I install the capsule docs viewer and editor, but only the viewer works. It seems fine, i check the configuration and compare with other and its the same. I open a DOC and nothing happend, and when i tried to protected some files, it appears: The file can

Question asked by Jorge Bravo on Jun 12, 2018
Latest reply on Jun 12, 2018 by Dameon Welch-Abernathy

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The plugging dont appear, i reinstall the program a lot of times.

if someone have an idea please help me.

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Dameon Welch-Abernathy Jun 12, 2018 11:31 AM
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Unfortunately, we need a bit more context around your question.
Specifically:
- What version/patch level of which Operating System?
- What versions of Capsule Docs?
- What versions of Office in use? (or other apps, as appropriate)
- Explain "Check the configuration and compared with other and it is the same."
  Specifically, what configuration did you check?
- Define "nothing happened." What was the expected behavior?
Screenshots as appropriate will be helpful.
Also, we have a separate space for Capsule Docs, which I've moved this query to.
I would also encourage you to edit your original post so it has a much shorter subject.
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