Checkmates reputation system

Idea created by 1ed54ed4-2409-4ee0-b942-4bf8a5ceb750 on May 29, 2018
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    Score45

    Hi Checkmates,

     

    I like the idea to have a check point related reputation system here in the community.

    But I can see more possibilities of a reputation system, which I already shared with Alex Spokoiny, Sharon Schusheim, Yulian Abramovich and  Nir Dagan in the past.

     

    What about opening the reputation system to a wider scope?

    Example usercenter: 
    What about getting reputation points for writing comments/improvements for SKs or giving ratings for existing SKs?
    I think it is even worth getting point when helping to identify new bugs within a service request.

     

    Example EA programs:
    EA programs are a lot of work on CP side and on customer side? Why not giving reputation points for good work in EA projects?

     

    Example Certification:

    Once someone gets a CP certification it is also a good opportunity to give reputation points or just showing this certification state automatically in the user's profile.

     

    Giving feedback (adding comments or ratings to SKs, finding bugs within SRs, being part of early availability programms, etc...) always takes a lot of time and in most cases the customer can not see his personal benefits for giving feedback.
    To encourage people I can imagine some kind of bonusprogram where customers can get rewards for their reputation points. I know this could cause flaming, but it's a matter of implementation.


    Rewards can be webinars, trainings or other services like SmartOptimize, Professionlservices, etc.
    Especially for the certified customers (CCSE,CCSA,CCSM...) it could be very interesting to get rewards in form of credits webinars to keep the certification level.
    Keep in mind: The more knowledge your customers have the less support CP need to provide

     

    It would also be nice when you are contacting support, that the support employer can see in your user profile
    how much experience you already have with Check Point products and how valuable you are as a customer for Check Point.

     

    I am dreaming of a world where CP support will not ask me for CPInfo when I open a SR for reporting a bug

     

     

    Regards

    Sven